Technical Fault Log Sheet

I have designed this fault log sheet for technicians to fill in when talking to customers about a problem they are having with their computer. They can fill the sheet in while talking to the customer on the phone or when the customer has come down to the office to log a support request. This is good to keep track on what jobs the technician has got on and manage their time with the jobs they have got. When the log sheet has been fully completed, the log sheet can be filed away and used at a later date if necessary.

Fault

Fault 1

CPU fault from Tommy's building session on the 12/03/13.

Bent pins in the CPU that caused the computer not to boot and freeze in the boot up process.

This is because of the computers boot process goes to the CPU first and then continues to boot. the boot process will only proceed if each stage passes successfully